I’ve been very lucky over the last 10 years to have stayed in some lovely hotels, mostly paid for by work, with a few holidays where I’ve had to fork out for them myself. As I’ve stayed in the Intercons so often, I’m a part of their loyalty programme, one benefit of which means whatever type room I book, I’m automatically upgraded one class.
I stumbled off the plane in Ho Chi Minh City after a couple of glasses too many, into a taxi and dropped off at the front door. As I stepped out of the taxi, an impeccably dressed young man went to the back of the car to take my case. Once through the door he asked me my name, when I told him he immediately changed course, leading me to the desk marked “VIP” and introduced me to the impeccably dressed receptionist by name.
Nothing was too much trouble, I was taken up to the Club Lounge to be introduced to the duty manager and the regional manager who happened to be in town. Not really what I’m used to, but very nice to be drinking more champagne after a flight full of the stuff.
I was then taken up to my room, I’d been upgraded to the Corner Suite. I’ve honestly lived in houses smaller than the Corner Suite. The bigger of the two bathrooms (yes, I did say two) was more than twice the size of my bedroom when I was a kid.
The almost 200 degree views from the suite were fantastic.
A hotel is only as good as its staff, and the Intercontinental Hotel in Ho Chi Minh city is without doubt the best hotel I’ve ever stayed in, precisely because of the staff. Their attentiveness and attention to detail were absolutely first class, the uniforms always incredibly well ironed and smart, a cheery smile and all of them calling me by my name, nothing was ever a problem. I’ve recommended it to all of my friends travelling to Vietnam and I continue to do so. For now, the best hotel ever.
The letter I was bought to you by: http://www.a-to-zchallenge.com/